Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unaltered and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us by email, and please provide photos showing the condition with which you have the item. If your return is accepted, we’ll send you instructions on how and where to send your package. The cost of return delivery is done at the expense of the customer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please provide photos to help us assess the situation.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We usually exchange returns for store credit rather than a refund. We may deduct up to a 10% processing and handling fee at our discretion.

Refunds

Refunds are generally only offered if an item is damaged or defective. If the item is in good and proper condition, we accept returns on the basis of an exchange for store credit.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.